Shipping policy
Shipping Policy
Last updated: November 15, 2025
This Shipping Policy explains how and when your orders are delivered.
1. Shipping Regions
We proudly offer worldwide shipping.
2. Processing Time
Orders are processed within 1–3 business days.
Processing times may be longer during high-volume periods.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location.
4. Free Shipping
We offer Free Shipping on all orders over $100 CAD (after discounts, before taxes).
5. Delivery Times
Delivery times vary by destination:
-
Canada: 3–10 business days
-
USA: 5–12 business days
-
International: 10–20+ business days
Delays may occur due to customs or courier disruptions.
6. Tracking
Once your order is shipped, you will receive a tracking number by email (if available for your region).
7. Customs, Duties & Taxes
International customers may be responsible for:
-
Duties
-
Import taxes
-
Customs fees
These charges are not included in the product price or shipping cost.
8. Incorrect Address
Customers are responsible for providing an accurate shipping address.
We are not responsible for packages delivered to the wrong address due to customer error.
9. Lost or Delayed Packages
If a package is lost or significantly delayed, contact us and we will help support a claim with the carrier.
10. Contact Us
For shipping questions, email: