Refund policy

📄 Refund & Return Policy

Last updated: November 15, 2025

We want you to be happy with your purchase. If you're not satisfied, you may request a return under the conditions below.

1. Return Window

You may request a return within 30 days of receiving your order.

2. Return Conditions

To be eligible for a return, items must be:

  • Unused

  • Unworn

  • In original packaging

  • In resellable condition

Items that do not meet these conditions may not be eligible.

3. Return Shipping Costs

  • The customer is responsible for return shipping costs.

  • If an item arrives defective, damaged, or if we sent the wrong item, we will cover the return shipping.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

  • Refunds are processed to your original payment method

  • Refund processing may take 3–10 business days depending on your bank

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items that are defective or damaged.
If you need an exchange, contact us at constantinejohnson@gmail.com.

6. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Hygienic items (if applicable)

7. How to Start a Return

To start your return, email us:

📧 constantinejohnson@gmail.com
Include your:

  • Order number

  • Reason for return

  • Photos (if reporting damage or defects)