FAQ

1. What is Nexanova Boutique?

Nexanova Boutique is an online store offering a curated selection of high-quality fashion and lifestyle products. Our mission is to provide unique, stylish, and affordable items that cater to a variety of tastes and preferences.

2. How do I place an order?

To place an order, simply browse our collection, add your desired items to the cart, and proceed to checkout. You will need to provide your shipping information and select a payment method to complete the purchase.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your personal information is protected.

4. How long will it take to receive my order?

Shipping times vary based on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and delivered within 5-10 business days. You will receive a tracking number once your order has shipped.

5. Do you ship internationally?

Yes, we offer international shipping to many countries. Please check our Shipping Policy page for more details on the countries we ship to and the associated shipping costs.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please visit our Returns & Exchanges page for more information on how to process a return.

7. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.

9. How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team via email at support@nexanovaboutique.com or through our Contact Us page. We strive to respond to all queries within 24 hours.

10. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They make perfect gifts for friends and family! You can purchase gift cards directly from our website.

11. How do I sign up for your newsletter?

Stay updated with the latest news, promotions, and exclusive offers by signing up for our newsletter. Simply enter your email address in the subscription box at the bottom of our homepage.