Política de envío

Shipping Policy

Last Updated: July 1, 2026

At NexaNova Boutique, we are committed to delivering your order safely, efficiently, and as quickly as possible. Below you will find everything you need to know about how we process and ship your orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-demand periods or promotions, processing times may be slightly extended. If there is a delay, we will notify you by email.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times after processing:

  • Canada & USA: 4–7 business days

  • International Orders: 4-7 business days

Please note that delivery times are estimates and may vary due to customs delays, carrier issues, or high seasonal demand.

Shipping Fees

We strive to keep shipping affordable for all customers.

  • Shipping costs (if applicable) are calculated at checkout based on your location and order size.

  • Occasionally, promotional offers may include free shipping.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Free Return Shipping

At NexaNova Boutique, we value your satisfaction.

For eligible returns, we cover the return shipping cost by providing a prepaid return label once your return is approved.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your delivery in real time through the carrier’s website.

If you do not receive tracking information within 5 business days after ordering, please contact our support team.

Shipping Carriers

We work with trusted international and regional carriers to ensure reliable delivery, including:

  • Canada Post

  • USPS

  • UPS

  • DHL (for select international orders)

  • Local logistics partners depending on destination

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

We recommend checking with your local customs office for more information.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.

NexaNova Boutique is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Lost or delayed shipments due to address errors

If you notice an error in your shipping details, contact us immediately so we can assist before your order is processed.

Lost or Delayed Packages

While we strive for timely delivery, delays can occasionally occur due to factors beyond our control.

If your order is significantly delayed or appears lost in transit, please contact us. We will work with the carrier to resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the item and packaging

  2. Contact us within 7 days of delivery

  3. We will review and provide a replacement or refund where applicable

Order Changes or Cancellations

Orders can only be modified or cancelled before they are processed or shipped.

Once your order has been dispatched, it cannot be changed but may be eligible for return under our Return & Refund Policy.

Our Commitment to You

At NexaNova Boutique, we aim to provide:

✔ Fast order processing
✔ Reliable global shipping
✔ Transparent tracking updates
✔ Secure packaging
✔ Friendly customer support
✔ Free return shipping on eligible returns

Your satisfaction and trust are our top priorities.

Contact Us

If you have any questions about shipping or your order, please reach out:

NexaNova Boutique
📧Support@nexanovaboutique.com
🌐 https://www.nexanovaboutique.com

Response Time: 24–48 business hours